Policies

 

 

PROMOTIONS

We love having sales, to find out when we are releasing a new discount code, follow us on Instagram and Facebook.

 

SHIPPING 

For a limited time, we are offering free domestic shipping on all orders!

The initial shipping fee will be deducted from all returns and exchanges and return shipping remains the responsibility of the buyer.

Shipping is a flat rate of $25.00 internationally. 

While we keep many options in stock, some items will be made to order and may take 1-14 business days to process and ship. Email us if you need to know if an item is in stock: sales@mirandabennettstudio.com or if you would like a rush applied to your purchase. Rush items are non-refundable.  

For international orders, please allow 14-21 business days for delivery. Custom duties may apply – all applicable customs fees, taxes and duties are the sole responsibility of the customer. By law, we are required to state the value of your order directly on the package. It is the sole discretion of customs agents to release your package. Please understand that we can’t be held responsible for delays occurring due to shipping provider, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

 

RETURNS & EXCHANGES 

Sale Items:

All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale.

Regular Collection:

We cut and dye our proprietary colorways in our studio and sew all of our items to order in small batches with a local team. Due to the hands on and labor intensive nature of our production process, we can only permit returns from our regular collection with a 25% restocking fee. 

Exchanges are permitted with no restocking fee and are eligible for 100% of their original credit, minus the initial shipping charge (when applicable).

If an item does not fulfill your expectations, please notify us within seven days of item receipt to initiate a refund or exchange.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after seven days of item receipt.

In-Stock Collection:

All items purchased from our In-Stock collection are eligible for a full refund and will ship within 3 business days of item receipt, except for those items purchased at promotional or sale pricing.

We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after seven days of item receipt.

Custom Orders and Rush Orders:

All custom orders and rush orders are non-refundable and final sale.

Return Shipping:

To initiate a return or exchange, please contact us via email for a return authorization prior to mailing your items at sales@mirandabennettstudio.com.

Once approved, returns and exchanges can be sent to:

Miranda Bennett Studio

Attn: Returns and Exchanges

8906 Wall Street, Suite 407

Austin, TX 78754

Return and exchange shipping is the responsibility of the buyer. Shipping may be completed with the buyer's preferred method, as long as tracking is elected. Once the item has been received, the return or exchange will be processed within 1-4 business days.

Rush orders and custom orders are non-refundable. Unfortunately, the initial shipment charge and return shipping charges cannot be reimbursed. Measurements have been provided for accurate fitting. We can not be responsible for variations in color of garments due to individual monitor color settings and variations, but we have taken great care to represent all colors and shapes accurately. 

 

WHOLESALE & POP-UP SALES

 

Please email us at sales@mirandabennettstudio.com for all wholesale and pop-up sale inquiries

 

PRESS

 

Please direct press inquiries to hello@mirandabennettstudio.com

 

GENERAL

Every item on our site is made and dyed by hand and color & pattern variations may and do occur, making every piece subtly one of a kind. 

Our apparel is one-size-fits-most and each hangs differently on unique bodies. The majority of our pieces fit sizes 0 - 10. For those looking for a more relaxed fit, our oversized pieces and cotton gauze Muse tops fit sizes 0 - 14. 

Please note that the silk Everyday dress fits size 0 - 8.

We reserve the right to update our policy at any time and without notification. Please check back frequently for the latest version.

 

We appreciate our customers and value your feedback. Please do not hesitate to contact us with any questions or for more information on a particular item. We are always happy to assist you: sales@mirandabennettstudio.com