FAQ

I've noticed your styles come in several fabrics, how can I tell the difference?
 
Take a look at our Fabrics Page for in-depth descriptions of each fabric we offer.
 
 
Can I see swatches of your fabrics before ordering online?
 
Yes! You can order our MBS Swatch pack here.
 
 
What is the difference between the "Made to Order Collection" and the "In-Stock Collection"?
 
The Made to Order Collection encompasses our entire collection, with the items from our Editions past and present that we are currently producing. Due to the size of our team, the hands on and labor intensive nature of our production process, the small batch nature of our natural dye methods, and our commitment to quality standards, this collection is currently made-to-order. 
The In-Stock Collection is a constantly changing catalogue of our on-hand inventory. These items are already produced and are ready to ship. You can shop this collection by viewing the In-Stock Collection page or when searching for a particular item, noting if "In-Stock" precedes the title. 
A good to know fact about the In-Stock Collection is that certain colorways, styles and fabrications that have been phased out of our Regular Collection offering can sometimes be found here.
 
 
When can I expect my order to ship?
 
All items from our regular collection are made to order, which means your textiles are cut, dyed and sewn in the window of time between your order being placed and your order shipping. Expect these items to ship within  4-14 business days. If we have your item on hand, we will always ship that first to get your item to you as quickly as possible.
 
If you ordered from the In-Stock Collection, your item will ship between 1-3 business days.
 
 
Will I receive tracking when my item ships?
 
Yes, all orders that ship from our studio are assigned a tracking number that is emailed to the buyer at the time of shipment.
 
 
I'd love to try your apparel on before purchasing online, how can I do 
that?
 
Please review our Stockist Page for a full list of our current retailers. 
 
 
How should I care for my MBS garment?
 
Have a look at our Garment Care Page. If you have specific questions about care or stain treamtent on a dyed item, feel free to get in touch with our dye department at dyer@mirandabennettstudio.com
 
Help! My naturally dyed item had a reaction with a substance and it's discolored/damaged/stained!

Naturally dyed items are very unique in their care, and there is definitely a learning curve to the process. While we do our best to communicate things to be aware of, we also understand that this is new territory for most. If you find your garment with an irreversible stain due to an unexpected pH reaction within 6 months of purchase, please contact us with a picture of the damage, your order number or original proof of purchase if purchased from one of our retail partners (an order confirmation or receipt) and once approved, we will provide you with a complimentary return shipping label. Once we receive your item, we will issue you site credit to our In-Stock collection good, for one year.  This offer is good for one use. If your item does not meet this criterion, please refer to our #thefutureiscircular program.
The shade of some of your naturally dyed colorways sometimes seem to vary from product to product, why is that?
 
The process of naturally dyeing creates beautiful colors that almost feel alive due to their richness and the organic source material used. We have set out on the beautiful challenge of making consistent a medium that is typically known more for it's wildly varied outcomes that can be due to innumerable variables (the conditions of the soil where the tree grew, the pH of the water in the dye vat, the temperature outside, just to name a few). Though we strive for consistency in our formulas, you can expect any given color to vary within 15 - 20% from dye batch to dye batch. 
 
 
I've noticed that some fabrics have variations or areas where the color shifts within a single garment, why is that?
 
While we generally create uniform fields of color on our naturally dyed textiles, we allow for approximately 10 - 15% variation in a given panel of fabric as it reveals the by-hand nature of our production process. We hope you will embrace the beauty of this ancient medium and relish the knowledge that every yard of our naturally dyed fabric has passed through one of our in-house vats and the hands of our skilled dye team.
 
Why are your black fabrics conventionally dyed?
 
The fabrics bearing the seasonal colors in our collection are all dyed in-house from naturally derived, botanically based source materials, with formulas we create ourselves. All of our black fabrics are conventionally dyed. 
To create a true black with natural dyes, dyers often rely on the use of harsh and environmentally questionable mordents, such as chromium. A mordant is a substance, typically an inorganic oxide, that combines with a dye or stain and thereby fixes it in a material. 
Chromium is a heavy metal which has been found to have toxic and carcinogenic properties. Chromium use has been found to be highly dangerous and toxic to both the dyer and the environment, even in minute quantities (think micrograms).
Subjecting our staff to harmful chromium inhalation and polluting our waterways with the chromium from exhausted vats does not align with the ethics of our studio.
Alternatives to the use of this caustic mordant in creating black involve 'cocktails' of multiple natural dye sources, overdyed, one after another. The result from this method is the use of exorbitant amounts of water -- as well as time, an excessive amount of costly natural dye-stuff, and, unfortunately, still does not result in a true black or an even shade.
 
 
I'd love to know more about your mission and team.
 
Thanks for your interest in the work that we do! Take a look at our About Page.
 
 
I have one of your belted items or wrap tops and would love to know how to wear it
 
Take a look at our Styling Page.
 
 
What is the size range of your garments?
 
Take a look at our Sizing Chart.
 
 
What is your return policy?
 
EXCHANGES & STORE CREDIT
 
Exchanges from the Regular Collection & the In-Stock Collection are permitted with no restocking fee and are eligible for 100% of their original credit, minus the initial shipping charge, when submitted within in 10 days of item delivery. 
Exchanges are subject to availability. If you are unsure what item you would like to exchange your original purchase for, you may opt for store credit to be used at a future date.
We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.
Please note, all items purchased during an exchange are considered final sale. The new item will not be eligible for another return/exchange or store credit.
Sale Items:
All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale. 
Custom & Rush Orders:
All custom orders and rush orders are non-refundable and final sale.
 
RETURNS
Made to Order:
If an item does not fulfill your expectations, please notify us within ten days of item receipt to initiate a refund or exchange.
We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.
Returns from our made to order collection are subject to a 10% restocking fee within 10 days of item delivery.
We dye and cut our proprietary colorways in our studio and sew all of our items to order in small batches with a local team. Due to the hands on and labor intensive nature of our production process, we are only able to permit returns from our regular collection with a 10% restocking fee. Returns must be initiated within 10 days.
In-Stock Collection:
All items purchased from our In-Stock collection are eligible for a full refund, minus shipping, within 10 days of item delivery, except for those items purchased at promotional or sale pricing. In-stock items will generally ship within 3 business days.
We reserve the right to reject returns or exchanges if an item shows sign of wear, damage, odor or the request is submitted after ten days of item receipt.
Sale Items:
All items purchased at promotional, sale and sample sale pricing are non-refundable and final sale. 
Custom & Rush Orders:
All custom orders and rush orders are non-refundable and final sale.
 
RETURN SHIPPING
To initiate a return or exchange, please contact us via email for a return authorization prior to mailing your items at sales@mirandabennettstudio.com.
Once approved, returns and exchanges can be sent to:
Miranda Bennett Studio
Attn: Returns and Exchanges
8906 Wall Street, Suite 407
Austin, TX 78754
Return and exchange shipping is the responsibility of the buyer. Shipping may be completed with the buyer's preferred method, as long as tracking is elected. Once the item has been received, the return or exchange will be processed within 1-4 business days.
Rush orders and custom orders are non-refundable. Unfortunately, the initial shipment charge and return shipping charges cannot be reimbursed. We have taken great care to represent all colors and shapes accurately. Please be aware that variations in color of garments due to individual monitor color settings and variations are out of our control.
We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
 
PRICE ADJUSTMENTS
MBS gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date, if accompanied by the original proof of purchase. Items not purchased at full price are ineligible for price adjustments. 
Sales price adjustments will be credited to your account in the form of store credit. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price. 
 
 
How Can I reach you by phone? 
 
Our team, though growing, cannot accommodate the maintenance of a customer service hotline at this time. Therefore, we do not maintain a dedicated customer phone line for the studio. In addition, we prefer to communicate via email so that a full record of client correspondence can be tracked in a clean and simple format. We appreciate your patience and understanding!
 
 
See our complete policies here