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Free standard shipping on orders of $200 or more within the continental USA! Free standard shipping on orders of $200 or more within the continental USA!

FAQ

I've noticed your styles come in several fabrics, how can I tell the difference?
Take a look at our Fabrics Page for in-depth descriptions of each fabric we offer.
 
Can I see swatches of your fabrics before ordering online? 
Yes! You can order our MBS Swatch pack here. 
   
Will I receive tracking when my item ships?
Yes, all orders that ship from our studio are assigned a tracking number that is emailed to the buyer at the time of shipment.
 
I'd love to try your apparel on before purchasing online, how can I do that? 
Visit us at our store location in Austin, our address is: 
1211 East 11th Street
Suite 101
Austin, TX 78702
Mon-Fri 11am-7pm, Sat 10am-7pm, Sun 10am-6pm.
Please review our Stockist Page for a full list of our current retailers. 
 
How should I care for my MBS garment? 
Have a look at our Garment Care Page. If you have specific questions about care or stain treatment on a dyed item, feel free to get in touch with our dye department at dyer@mirandabennettstudio.com

 

Help! My naturally dyed item had a reaction with a substance and it's discolored/damaged/stained!
Naturally dyed items are very unique in their care, and there is definitely a learning curve to the process. While we do our best to communicate things to be aware of, we also understand that this is new territory for most. If you find your garment with an irreversible stain due to an unexpected pH reaction within 6 months of purchase, please contact us with a picture of the damage, your order number or original proof of purchase if purchased from one of our retail partners (an order confirmation or receipt) and once approved, we will provide you with a complimentary return shipping label. Once we receive your item, we will issue you site credit to our In-Stock collection good, for one year.  This offer is good for one use. If your item does not meet this criterion, please refer to our #thefutureiscircular program.

The shade of some of your naturally dyed colorways sometimes seem to vary from product to product, why is that? 
The process of naturally dyeing creates beautiful colors that almost feel alive due to their richness and the organic source material used. We have set out on the beautiful challenge of making consistent a medium that is typically known more for it's wildly varied outcomes that can be due to innumerable variables (the conditions of the soil where the tree grew, the pH of the water in the dye vat, the temperature outside, just to name a few). Though we strive for consistency in our formulas, you can expect any given color to vary within 15 - 20% from dye batch to dye batch. 
 
I've noticed that some fabrics have variations or areas where the color shifts within a single garment, why is that?
While we generally create uniform fields of color on our naturally dyed textiles, we allow for approximately 10 - 15% variation in a given panel of fabric as it reveals the by-hand nature of our production process. We hope you will embrace the beauty of this ancient medium and relish the knowledge that every yard of our naturally dyed fabric has passed through one of our in-house vats and the hands of our skilled dye team.
 
Why are your black fabrics conventionally dyed?
The fabrics bearing the seasonal colors in our collection are all dyed in-house from naturally derived, botanically based source materials, with formulas we create ourselves. All of our black fabrics are conventionally dyed. 
To create a true black with natural dyes, dyers often rely on the use of harsh and environmentally questionable mordents, such as chromium. A mordant is a substance, typically an inorganic oxide, that combines with a dye or stain and thereby fixes it in a material. 
Chromium is a heavy metal which has been found to have toxic and carcinogenic properties. Chromium use has been found to be highly dangerous and toxic to both the dyer and the environment, even in minute quantities (think micrograms).
Subjecting our staff to harmful chromium inhalation and polluting our waterways with the chromium from exhausted vats does not align with the ethics of our studio.
Alternatives to the use of this caustic mordant in creating black involve 'cocktails' of multiple natural dye sources, overdyed, one after another. The result from this method is the use of exorbitant amounts of water -- as well as time, an excessive amount of costly natural dye-stuff, and, unfortunately, still does not result in a true black or an even shade.
 
I'd love to know more about your mission and team.
Thanks for your interest in the work that we do! Take a look at our About Page.
 
I have one of your belted items or wrap tops and would love to know how to wear it
Take a look at our Styling Page.
 
What is the size range of your garments?
Take a look at our Sizing Chart.
   
How can I reach you by phone? 
You can reach us by phone at our Austin Flagship (512) 432-5121  Mon-Fri 11am-7pm, Sat 10am-7pm, Sun 10am-6pm CST
See our complete policies here